The aim of this Level 5 programme is to embed a broad understanding of core concepts in Information Technology (technical support). This diploma will form a solid foundation on information technology while imparting the skills and knowledge that are necessary for entry level roles in the IT environment or to pursue a Level 6 study in Systems Administration - Cloud and Virtualisation, Information Systems - Business Analysis or Information Systems - User Experience.

The New Zealand Diploma in Information Technology Technical Support constitutes an NZQA approved 120 credit Level 5 qualification. This qualification consists of nine papers in all. You need to pass in all papers to complete the qualification. The 44-week study of New Zealand Diploma in Information Technology Technical Support provides a broad and generalist understanding, knowledge and skills in computer administration, networking, software development, interaction design, database administration, information systems, IT service management, and technical and functional support, equipping learners with the soft skills and technical skills to meet the range of IT roles. The aim of this programme is to equip learners with a broad understanding of the core concepts in Information Technology (technical support). This programme will equip the learners with skills to attain entry level roles in an IT environment or pursue further study in Information Systems/Technology. Learners will be equipped with the soft skills and technical knowledge to meet the needs of a range of IT roles. Graduates will also be able to work independently in familiar situations and also as part of a team .